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Online symptom checkers: You鈥檒l still want to call a doctor when something鈥檚 wrong with you

Doctors make mistakes. I strongly believe in being open about this, and I have written about my own missed or delayed diagnoses on this and other blogs. But guess what? Research supports what I鈥檝e long suspected: when it comes to making the correct diagnosis, doctors are waaaay better than computers.
A compared the diagnostic accuracy of 234 physicians with 23 different computer programs. The authors gave mystery clinical cases of varying severity and difficulty to doctors, and ran the same cases through various online 鈥渟ymptom-checker鈥� programs. The cases came from The , which itself is a fascinating entity. This project, also known as Human Dx, is a worldwide open-access medical opinion website. People can submit cases that need to be solved, or they can help solve others鈥� cases. The intention is both for practical use 鈥� like, for doctors who are stumped 鈥� or as a study tool.
I visited the website, registered, and perused the cases. Here is a typical case on Human Dx:
A 20-year-old female presents with fever and a sore throat. On questioning she also complains of excessive sleepiness. What are the top three most likely diagnoses?
I wrote down:
- infectious mononucleosis (i.e., mono)
- streptococcal pharyngitis (i.e., strep throat), and
- other viral pharyngitis (i.e., just a virus).
And this is exactly what the doctors and the computer-based symptom-checker programs did with 45 distinct clinical cases, with diagnoses ranging from common to rare, and severity ranging from mildly ill to emergency.
These run the cases through 23 different online symptom-checker programs. These are websites where one can type in their symptoms or answer a series of questions for medical advice, like the one on the Mayo Clinic website or WebMD.
Doctors got the correct answer on the first guess about 72% of the time, as compared with a sad 34% for the computer program. Further, doctors got the correct answer in the top three about 83% of the time, as compared with 51% for the computers. Interestingly, when the physicians were separated by level of training, the interns (in their first year out of medical school) got the correct answer in the top three guesses 89% of the time, far better than their senior colleagues.
Obviously, the doctors weren鈥檛 perfect 鈥� they had a 28% error rate for the number one most likely diagnosis. But, that鈥檚 better than the computer programs鈥� 66% error rate. What the authors envision are programs that can help physicians to improve their diagnostic accuracy.
Until then, if you have to choose one over the other, which one would you pick?
I鈥檓 on call鈥�
About the Author

Monique Tello, MD, MPH, Contributor
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